Determinants of User Attitude and Behavior Toward e-Government Adoption: Evidence from Sipenduduk System using UMEGA Model

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Published: 2025-11-30
DOI: https://doi.org/10.56225/gjbesd.v3i2.84
Keywords:
e-Government, UMEGA Model, User Attitude, Trust in Government, Behavioral Intention

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Boby Indra Pulungan
Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin (UniSZA), 21300 Kuala Terengganu, Terengganu, Malaysia
Mohamad Hafis Amat Simin
Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin (UniSZA), 21300 Kuala Terengganu, Terengganu, Malaysia
Mohd Khairul Amri Bin Kamarudin
Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin (UniSZA), 21300 Kuala Terengganu, Terengganu, Malaysia
Made Devi Wedayanti
Faculty of Social and Political Sciences, Universitas Islam Riau (UIR), Bukit Raya, Kota Pekanbaru, 28284 Riau, Indonesia

Abstract

Digital transformation has reshaped public service delivery, yet citizen adoption of e-government systems remains uneven, particularly in local government contexts. This study examines the determinants of user attitudes and behavior toward e-government adoption using the Unified Model of Electronic Government Adoption, with evidence from the Sipenduduk system in Pekanbaru, Indonesia. A quantitative explanatory design was employed, and data were collected from 393 users through a structured questionnaire. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both direct and indirect relationships among constructs. The results indicate that effort expectancy, performance expectancy, and social influence significantly affect user attitudes, with effort expectancy emerging as the strongest predictor. Attitude is found to be the most influential determinant of behavior, confirming its central mediating role. Trust in government also has a significant direct effect on behavior, highlighting the importance of institutional credibility. Facilitating conditions influence behavior indirectly through effort expectancy and show a weak direct effect. In contrast, perceived risk and hedonic motivation do not significantly influence adoption. These findings suggest that users prioritize usability and functional value over risk considerations and enjoyment. The study concludes that successful e-government adoption depends on integrating user-friendly system design, positive user perceptions, and strong institutional trust. The results provide practical implications for policymakers to enhance digital public services through improved usability, transparency, and citizen engagement strategies.

Article Details

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Vol. 3 No. 2: November 2025

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Articles
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This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Boby Indra Pulungan, Mohamad Hafis Amat Simin, Mohd Khairul Amri Bin Kamarudin, & Made Devi Wedayanti. (2025). Determinants of User Attitude and Behavior Toward e-Government Adoption: Evidence from Sipenduduk System using UMEGA Model. Global Journal of Business, Economics & Social Development, 3(2), 90-104. https://doi.org/10.56225/gjbesd.v3i2.84

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